Privacy Policy

Aloka Technology ("we", "us", or "our") operates the website www.aloka.tech. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or contact us through our online forms.

Please read this policy carefully. If you disagree with its terms, please discontinue use of the site.

We may collect the following types of personal information:

Information you voluntarily provide: - Full name, email address, and phone number submitted via our contact form - Project details and messages you send to us - App Cost Estimator inputs (project type, features, complexity) and the resulting estimate, if you use our cost estimator tool - Your name, email, and profile image, if you sign in with Google or GitHub to use Learn English with Andy - A nickname and score, if you submit a result to a Code Games leaderboard

Information collected automatically: - Browser type and version, operating system, referring URLs - Pages visited, time spent on pages, links clicked - IP address and approximate geographic location (country/city level) - Device identifiers

Cookies and tracking technologies: We use cookies and similar technologies to operate and improve our website. See Section 5 for details.

We use the information we collect to:

- Respond to your enquiries and provide the services you request - Send follow-up communications related to your project or consultation - Analyse website traffic to improve user experience and content - Detect, prevent, and address technical issues or security threats - Comply with applicable legal obligations

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

We use the following third-party services that may process data on our behalf:

- Google Analytics 4 — website traffic analytics. Data is anonymised; Google Signals and ad personalisation are disabled. See Google's Privacy Policy at policies.google.com/privacy. - Vercel Analytics — performance monitoring for our hosting platform (Vercel Inc.). - Google reCAPTCHA v2 — bot protection on our contact form and cost estimator (Google LLC). Your IP address and browser data are sent to Google to determine whether you are human. See Google's Privacy Policy at policies.google.com/privacy. - Google / GitHub OAuth — used to sign in to Learn English with Andy via NextAuth. We only receive your name, email address, and profile image from these providers. - SMTP mailer — used to deliver contact form and cost estimator messages to our team's email inbox.

Each of these services has its own privacy policy and data processing terms.

We use the following categories of cookies:

You can control cookies through your browser settings. Blocking essential cookies may affect site functionality. You can also withdraw your consent at any time by clearing your browser's localStorage and cookies for this site.

Contact form submissions and cost estimator leads are retained in our systems for up to 3 years for business correspondence purposes. Learn English with Andy progress data is retained for as long as your account remains signed in and used. Analytics data is retained for up to 14 months as configured in Google Analytics.

You may request deletion of your personal data at any time by contacting us at contact@aloka.vn.

Depending on your jurisdiction, you may have the right to:

- Access — request a copy of the personal data we hold about you - Rectification — request correction of inaccurate data - Erasure — request deletion of your personal data ("right to be forgotten") - Objection — object to processing of your data for direct marketing - Portability — receive your data in a machine-readable format

If you are located in Vietnam, these rights are also aligned with Vietnam's Personal Data Protection Decree (Decree 13/2023/NĐ-CP).

To exercise any of these rights, please contact us at contact@aloka.vn. We will respond within 30 days.

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These include HTTPS encryption, access controls, and regular security reviews.

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

Our website is not directed at children under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us and we will delete it promptly.

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page will reflect any changes. We encourage you to review this page periodically. Continued use of the site after changes constitutes acceptance of the updated policy.

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

Aloka Technology Ho Chi Minh City, Vietnam Email: contact@aloka.vn Website: www.aloka.tech